The long awaited waterproof case has arrived, LifeProof FRE. Available for iPhone 12 mini, 12, 12 Pro and 12 Pro Max.

Now, we heard some complaints on the face ID is not working with the case on. Apparently there's little trick that you need to do to make it works.

See that two dots on the top of the built-in screen protector? If you feel those areas, it is a little bit bump out compare to the rest of the surface. This might be the culprit why it affect the sensor of your face ID.

Now, how to fix this? It's quite easy.

Use the wipe provided on your LifeProof FRE case and gently wipe those two dots until the layer comes off. Then put on the case on your phone. It should fix the face ID sensor issue right away.